Responsable performance et garantie H/F

Description du profil recherché :

Fondée en 2005, OEMServices est aujourd’hui l’un des acteurs majeurs du Support Equipement pour les compagnies aériennes. Nous offrons une gamme complète de services dans les domaines de la logistique, la réparation, la mise à disposition d’équipements pour permettre de répondre à tous les besoins de notre clientèle.
Une société originale qui place ses collaborateurs et ses clients au cœur de ses préoccupations. Grâce à la croissance et au dynamisme de notre entreprise OEMServices offres à ses employés des carrières assorties de plans de développement et de programmes de formations sur mesure.
Rejoindre OEMServices c’est aussi l’opportunité d’intégrer le secteur de l’aéronautique et un monde de passionnés. N’attendez plus et prenez votre envol avec OEMServices !
Dans le cadre de sa démarche RSE, OEMServices étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap.Job Overview :
Within the Technical Support department, you will be responsible for the evaluation, administration, performance, and management of the Warranty & Guarantee, including claims. Primary duties include documenting internal and external customers’ requirements and exceeding their expectations through tangible cost reductions and productivity enhancements.
Key Responsibilities:
· Work with OEMServices’ Supply Chain department to handle and process warranty claims on customer components.
· Hold all suppliers responsible for contractual obligations and push back on quotes
· Monitor and actions daily warranty queues and manage each claim to completion
· Develop strong relationships with Supply Chain and Account Management departments to understand and execute contract entitlement claims.
· Openly and frequently communicate with OEMServices stakeholders including Supply Chain, Materials Management, Account Management, Technical Support and Strategic Partnership to identify part failures and reliability issues.
· Work closely with above departments to compile, analyze, and file for i) warranty claims related to transportation and labor and ii) performance guarantee claims related to missed Repair Turnaround Time (TAT), GDMC, Repair and Replace and GMTBUR.
· Develop and maintain relationship with Customers and Suppliers
· Ensure 100% of warranty and guarantee opportunities are fulfilled (annual budget of +10M USD)
· Develop performance metrics for the department
· Ensure the evolution of good practices in his/her area of ​​​​expertise and their broadcast within the company
· Any other responsibility as assigned by Management
Quality standards:
· Ensure actions in line with the improvement process.
· Write up & edit supporting documents and ensure their implementation.
· Be an actor of the environmental approach.
Non exhaustive list.Master’s degree in Business or related technical field. Repair or warranty experience, aviation related required and Airbus warranty process knowledge preferred.